U.S Postal Service

Asked to have my mail held since I was moving, but wanted what was currently there before the carrier sent it out. Male employee said no and that I'd have to wait till it 'delivers'. Problem is I do not live there anymore with no key to mailbox, I already submitted the documents to stop delivery and do not have a change of address yet. Theres an important piece of mail I need coming in today for a court case and the male employee refused to ask the carrier to come back just so I can have it. He wouldn't even let me talk to a supervisor. Very poor customer service.

I waited in line for 30 minutes and once I got up front, the guy was a jerk and talked to me like I was stupid for expecting to be able to borrow a single piece of packing tape. I had already been stressing about getting there on time to deliver a birthday package for my mom, and his attitude was the straw that broke the camel's back. Will not be going to this post office again.

I don't think I've ever seen a USPS as large as this one. I came here during lunch on a Wednesday, picking up a package I had missed the day before and needed a signature for.

Since I was picking up, I was able to skip the line and someone helped me. It was pretty easy!

Not sure why the old white guy waits on one person while the ladies there wait on about five people . He talks and talks and bullshits with his buddies He wastes everyone's time . He should not be working the front desk he's been this way for years this time he was telling really inappropriate jokes and making fun of his female co workers super liad . Dude this is not a bar it's place of business .
When I see him I know my wait will be even longer and many times I leave. I have been told they have a lot of metrics to keep up with it seems he is the only one that did not get that memo.

Just finished dropping off some mail and a package to send to my friends for Valentine's Day. Overall the experience here was quick coming in and out since we came about half an hour before closing. So there were only a few patrons in the parking lot.

There's a 24 hour self service section right in front when entering the post office entrance door and then there's a service counter section to the left. When we walked in, there was three employees behind the counter and one of them yelled across asking if we needed help.

At first, it sounded harsh, and we thought the lady didn't seem like she wanted to help us, but then she turned out to be pretty informative and helped us calculate the adequate postage for a parcel and some letters. Within five minutes or so, we were done and well on our way.

I lived on the west side for years and this used to be my go-to post office. After attending a meeting on the west side I dropped by to mail a package and was reminded that this is one of the most efficient locations with staff that's on the friendlier side. There's one guy in particular who is super friendly, will explain everything you need to know about pretty much anything, and has worked there for as long as I remember. Every post office needs one of him.

Like pretty much every post office I've been in, it's older and a little worse for wear - it's a government entity that does retail (gift cards, envelopes, bubble mailers, etc.) and the emphasis is definitely on the government side of things. At least this location has a lot of windows/skylights so it's nice and bright inside.

There is a self-service machine available in the lobby and there are drive-up mailboxes in the parking lot if you're just needing to drop off smaller, pre-stamped items.

Stopped here on my lunch hour today to ship a Christmas present. With less than two weeks until Christmas, the place was packed and they only had two people behind the counter. However, i was pleasantly surprised how quickly the lines moved between the counter people and the self service kiosks. I have stopped here many times before to ship items for work and the people are always very friendly. Since there was a line, i used the self service kiosk. I was third in line at 12:15 PM. I gave them a 3-star, due to one of the kiosks, did not print the woman in-front of me in line's label because of a technical issue. This held up the line for about 5-10 minutes. A staff member, was prompt about fixing the issue, once he was able to tend to the machine. I spent a total of 20 minutes here mailing my single package.

I don't know what happened to common sense, but my local USPS PO has little to none. When a package is out for delivery from other than my usual carrier, these folks not only do not attempt to ring the bell or otherwise alert me to a delivery, but they do not even come to the door to leave the package so that it will both: be protected from the weather under the porch overhang and I need not put on my overcoat and shoes and go out into bad weather to retrieve a now soggy package. Speaking to the supervisor results in them agreeing that is a poor practice, but it does not resolve the issue. Wherever possible, I encourage those shipping packages to me to use any other service...

This has been my main post office for over twenty years. The service is very good. Staff keep lines moving efficiently. Importantly, this is a cheerful staff overall. There's another post office closer to my home, but when comparing the two groups of staff the Struck St. team offers much better customer service. Not grumpy. :)

Passport services (must call ahead for appt) with Craig was a great experience: organized, approachable, thorough about the regulations, & empathetic. Obviously, READ the directions of bringing the proper documentation, forms of identification, & payment types before your appointment. Thank you & cheers to the USPS to have well-trained personnel to assist with a very important process at the Struck office.