Pandora

Pandora store.

I wanted to share one of the worst experiences I've ever had inside of a jewelry store. For background, I'm a Van Cleef and Cartier girl, but my mother loves this place. I made a purchase for Mother's Day via an online order. I came into this store to return the item. Because my wallet was lost/ stolen over the weekend, I didn't have the card anymore. They told me the new card that I was going to receive in the mail wouldn't be valid, so my only option was a mail checked. Working retail for eight years, I knew that wasn't my only option. I asked for a mailed check. The manger, went through with that mailed check and sent it off to the wrong address. She used the billing address opposed to asking me where I wanted it sent to. If I'm in your Georgia store, why would you send a check out of state without asking me. She caught an attitude, rolled her eyes, and decided it "couldn't be done." She then went to the back and left her associate to do her dirty work. I then asked for the managers name because I knew I was going to send out a corporate email, and the woman said, "you don't need her name." How can you withhold someone's first name. Ok. So I took photos of them to attach to my email. When I left the store, I looked at the return policy. Because I purchased the item online, I am able to return it by mail. To be a manger, you should've known that. This entire interaction could've been avoided. Super rude manger and no one should be under her leadership.

Third strike you buy their bracelets but won't clean em. 0/55555555555555555555555555555555555

What an amazing place to go and shop the possibilities are endless and the customer service was impeccable. The young lady that helped me in an amazing job of educating me on things that I would need for my new bracelet that was bought for me for my birthday. I definitely recommend this location for the customer service and Care.

I went into the store knowing what i wanted. I asked for the largest bracelet the had with the mom charm and was in the store for over 30 minutes. Very unorganized. Could not even print out a gift receipt.

All the bracelets accommodated a very small wrist and ended up not fitting despite what the sales person said SO the gift has to be returned. I honestly would prefer being told that you don't know over selling me something that does not fit. I would return everything had i not shipped it to my mom for Mother's Day.

Will not be shopping this location - EVER.

Stepped into this Pandora twice in total.

My first experience was downright awful. I never own anything from Pandora, just there to buy a gift card for my friend's daughter. The staff who attended to me seemed shocked I just wanted to purchase a $25 gift card. She went like "only $25?" I was so turned off by such condescending treatment. I don't see Tiffany's staffs were that "shocked" when I went in to purchase two pieces of polishing cloth for $5 each.

My 2nd visit was last Thursday, went in with my friend who wanted to buy a charm. I guess since I was not the paying customer, nobody bothered to attend to me or interact with me. Might as well, they probably will be shocked if I wanted to buy another $25 gift card, lol!! Since the staff that day seemed to be nice to my friend, I will bump this review to a 2 star.

I came here simply to exchange a duplicate charm I received as a gift because none of the Birmingham locations would exchange it because they are franchises and wouldn't accept exchanges from the eStore. This location is a corporate store, so they are able to do exchanges. To my surprise, Pandora was packed! However, they had a sign in sheet, which made things more efficient. The associate switched my Eiffel Tower charm for a Statue of Liberty and had my bracelet cleaned. Upon heading to the checkout, Shay (the manager I believe) noticed my current Eiffel Tower Charm was bent and she exchanged it with the one I returned. She also saw that my end clamp was missing a rhinestone, but they did not have it in stock. Although I purchased this clamp in Birmingham, they were unable to find the receipt/proof of purchase so it can be replaced. However, Shay found it with ease. I'll be back this weekend to get it replaced.

The Lenox Mall location opened 6 weeks ago, located near Bloomingdale's & Nine West. The store is fairly large (for a Pandora store) and offers a wide variety of rings, bracelets, necklaces, and earrings.

I recently stopped by in search of a birthday gift for my sister. Upon walking into the store, I was greeted by the bubbly & vibrant David! Together we found the perfect ring for my sister... because we were unsure of her size, we decided to get the ring in my size and if she doesn't like it, then I can just keep it for myself :-)

Pandora Jewelry is affordable with prices ranging from $15 - $1,500.

Employee treated customer with bad attitude and acted like no one has enough money to buy those jewelry.

I came in on a Wednesday around 3ish to get my bracelet cleaned. I had been told before that they do complimentary cleanings, anytime, whenever. I was under the impression that this meant at all times of the year. Apparently not since it was the holiday season. They told me I couldn't get my bracelet cleaned until after the new year. I came when the store wasn't busy. There were two girls that weren't helping anyone. I would have understood if it was on the weekend when they were slammed. They also couldn't tell me whether this was a store wide policy, so I could go to another store and get it cleaned. I'm really disappointed in the customer service today from this store. Won't be coming back to purchase any future jewelry from this particular pandora.

Ok check this out ... I walk in to a dead Pandora, they were not busy at all 2 ladies and the manager, and I had to say hello ladies then they spoke. Hmmm a guy walked in and they all spoke to him and asked him if they could help him, however they never said anything to me. Sooo I guess that's how you treat your customers not only just a customer but a customer that always spend money and a card holder! That is rude!!! I am definitely making sure I will contact the corporate office. I remember when that manager with braids and the spots on her teeth was a regular associate and she couldn't wait to be a manager now that she is a manager, if they gave her the job with that attitude. Smh I thought she would have done a better job. Guess I thought wrong. Don't have to worry about me going back there! If I could give you less then a star I would have!